Hard Drive Shipping Instructions

Please follow our packing, shipping and handling instructions as closely as possible so that your media arrives to our data recovery lab safely.

If you have any questions about how to package and ship your hard drive, please call 727-251-2058 (24/7) for help.

Shipping

• Please use Fed-Ex or UPS air only
• DHL for international is preffered.

What to Send

If at all possible, remove the media from the computer. Get expert help if necessary. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard, microdrive etc..

How to Send Your Media

1. Wrap media in an anti-static bag or tinfoil to prevent Stacic Electricity.
2. Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 2 lb drive.
3. Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box.
4. If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more insulation required.
5. Handle a hard disk drive as you would handle an egg. Handle failed hard disk drives with the same care as new drives. Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate.

Call 727-251-2058 ( our toll-free number is at the top of every page) to speak with a representative and receive your quote over the phone. We answer our phones 24 hours a day 7 days a week.